When a client has fully paid off their credit plan, you can assign them a new credit plan with different terms (for example, moving from 10% for 12 months to 5% for 24 months) directly on their existing client profile.
Before You Start
The client's existing credit plan must be fully paid off, with a balance of $0. A new plan cannot be assigned while a balance remains.
The new credit plan type must already exist under Admin > Interest Settings > Credit Plans.
Assign the New Credit Plan
Open the client's Client Profile.
Click the More… tab and select On Account.
Go to the On Account tab.
In the Credit Plan dropdown, select the new Credit Plan.
Click Apply Updates.
Any future On Account purchase for this client will be included in the new plan.
What Happens to the Previous Plan
The previous credit plan and its payment history stay on the client profile for reference. You can manage the new plan and review the historical information in the same profile. There is no need to create a new client profile or merge profiles.